Lincoln, September 3, 2023- The Nebraska Public Service Commission has been notified by
Windstream that 911 service disrupted by an incident at a Windstream Data Center in Lincoln
has been restored.
The outage affected some 911 centers in Southeast Nebraska who through their local/regional
network have contracted with Windstream to provide service.
“The Commission works closely with the local 911 centers,” said Director David Sankey, State
911 Department. “Any investigation will look into what led to this disruption in 911 service and
will focus on available backup systems and identifying solutions moving forward to mitigate
future issues.”
Saturday night (9/2), the Commission indicated 911 centers in a number of counties in Southeast
Nebraska may have been impacted by the disruption in service.
Information provided by Windstream indicates that around 6:30 p.m. Saturday, they made
notification of a disruption in service due to a fire at their Lincoln facility. According to
Windstream 911 service in four counties, Adams, Gage, Otoe, and Saunders County was down.
Other counties in the Southeast region may have experienced some disruptions in service due to
the incident. Windstream technicians worked through the night and restored service to those
impacted early Sunday morning.
Questions regarding the outage should be directed to Windstream at 501-580-4759.
*Below — Previous story from Saturday, Sept. 2, 2023 at 8:56 p.m.
Damage at Windstream center affects southeast Nebr 911 centers
Lincoln, September 2, 2023- An incident at a Windstream Data Center in Lincoln, resulted in the
disruption of service to 911 centers in parts of Southeast Nebraska.
911 emergency services in the following counties Adams, Butler, Cass, Clay, Fillmore, Gage,
Jefferson, Johnson, Lancaster, Nuckolls, Otoe, Pawnee, Richardson, Saline, Saunders, Seward,
Thayer, and York Counties may be impacted.
If your county is impacted by the disruption in service, you should follow instructions from your
local 911 center for alternative methods to reach 911. Numbers provided should only be used in
the event |of an emergency.
Windstream crews are working to bring the system back online. Questions reference the incident
should be directed to Windstream at 501-580-4759.
