NPPD Surveying Residential Customers

NPPD Surveying Residential Customers
May 22nd, 2022 | Media Release

Electric customers in Nebraska may soon be receiving an email request to participate in the 2022 Residential Appliance Survey, which helps inform Nebraska Public Power District (NPPD) on how residential customers are using electricity and how that might change in the future.

These surveys are conducted on a three-year cycle, and this will be the eighteenth residential appliance survey since 1980. This will also be the first time the survey is done entirely online, by reaching out to customers via email. NPPD and its wholesale partners will be sending the survey to random samples of residential customers, and any customer who receives a survey will receive it from their power provider.

“Identifying the characteristics of residential energy use is important when we are developing a long-term load forecast. This forecast gives us an estimate of the overall load growth that might occur among residential customers in the years to come, and this survey is extremely helpful in accomplishing that,” says NPPD Resource Planning and Risk Manager Jim Fehr.

In this survey, customers will see questions focused on how likely they are to purchase energy efficient appliances or participate in an energy efficiency program offered by their electricity provider. Fehr also noted, residential energy use makes up a large portion of NPPD’s overall customer base, and this survey is important for informing NPPD on how to best provide for future power needs of our service area.

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