Columbus, Neb. – According to a second stakeholder survey conducted by The MSR Groupbetween December of last year and early 2018, Nebraska Public Power District customers gave
their utility even higher marks in reputation, trust and service than they did in 2017.
Nearly 1,500 end-use customers participated in the email and telephone survey, and 95 percentof them ranked NPPD’s reputation, trust and service as “good” or “excellent.” Ratings from commercial customers improved 1.8 percent, and those from residential customers, 3.9 percent.
NPPD attributes the uptick in ratepayer rankings to holding electric rates steady for five years in a row, community solar installations, LED street lighting initiatives, and responsive customer
Participants responded to more than 50 statements about NPPD’s environmental stewardship,financial performance, technology and energy innovation, vision, community involvement, and
leadership, to name a few of the survey categories.
NPPD Retail General Manager Tim Arlt says, “The scores indicate consumers consider us a partner in their communities; they value
the programs and services we offer to lower their energy use; and they see us as an energ innovator, researching and pursuing carbon-free energy. “